1. GENERAL

Wesley Acres Retreat Centre & Campground is committed to providing exceptional service in a timely manner. Unfortunately, when a customer cancels without giving notice, it prevents another customer from being served. No shows and late cancellations have an impact on service quality. As such, the following cancellation will be in effect.

 

2. PAYMENT

Upon booking with Wesley Acres, a 25% non-refundable deposit is required to hold your reservation. Please note that the remaining payment will be charged on the morning of your arrival. Your registration is complete when we receive your full payment. Payments can be made over the phone or in person.

 

3. CANCELLATION REQUEST

Cancellation requests may be submitted by phone, email, or in person. Please note that refunds will be processed in the original form of payment.

 

4. REFUND POLICY

i. Reservations in which any portion of the reservation occurs in July & August:

a. Cancellations made more than 7 days prior to your scheduled arrival date can be issued a refund less the 25% non-refundable deposit. Partial cancellations will be subject to a $10 + tax non-refundable administration fee.

b. Cancellations, whether complete or partial, made up to and including 7 days prior to your scheduled arrival date will not be issued a refund and full payment will be charged.

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ii. Reservations occurring entirely outside of July & August:

a. Cancellations made more than 4 days prior to your scheduled arrival date can be issued a refund less the 25% non-refundable deposit. Partial cancellations will be subject to a $10 + tax non-refundable administration fee.

b. Cancellations, whether complete or partial, made up to and including 4 days prior to your scheduled arrival date will not be issued a refund and full payment will be charged.

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iii. If you choose to depart earlier than planned, you will be responsible for all original room/site nights booked at the time your reservation was made.

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iv. The payment, including the 25% non-refundable deposit, cannot be transferred to a future reservation.

 

5. CHANGES TO THE RESERVATIONS

a. Once a reservation has been made, any changes made to the reservation will be subject to a $10 + tax admin fee per change. This is including but not limited to: date changes, room changes, site changes, partial cancellations, etc. For cancellations, please see the Refund Policy above.

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b. Date Changes: If the change in dates falls outside of your original date of booking, the 25% nonrefundable deposit made on the original date of booking cannot be transferred to the new dates. A new 25% non-refundable deposit will be required.

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c. If nights are added onto the original reservation, the $10 + tax admin fee will be waived, however, a 25% non-refundable deposit will be taken for the added nights in addition to the original 25% nonrefundable deposit.